Lockwood Tower
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Shipping & Returns

Shipping:

We will attempt to ship your order via USPS within one business day from when the order is received.

Domestic Shipping via USPS:

Orders under $50 $5.00
$50 to $100 $7.00
$101 to $200 $11.00
$201 to $400 $13.00
$401 to $1000 $15.00
Over $1000 Free

Normal domestic shipping times vary from 2 days to possibly 3-4 weeks.

By arrangement, customer order pickup is available. Please call or email to arrange this exception.

Dollhouses are only shipped by special arrangement.

International Shipping:

International shipping is available to UK, Europe, Canada, Australia, Israel, and Japan.

Cost: Canada $22.00. Everywhere else $44.00.

You are responsible for any tax, duty or customs costs incurred for your country. International shipping times may vary from 3 days to 2 months.

Returns:

We are very concerned with customer satisfaction. If you are not satisfied, please call or email us immediately so we can resolve the issue.

Returns for a refund less shipping charges must be postmarked within 10 days of receipt and be in as new condition with all paperwork and packaging. Return shipping is at your expense. We reserve the right to charge a 5% re-stocking fee if returned items are not in original condition or without paperwork.

For your safety, we suggest they should be returned with a method involving a trackable receipt and insurance. We will gladly assist you in tracking the returned shipment upon notification of your tracking number. To ensure full refunds, we suggest you use the original box and packaging. Do not use envelopes or padded envelopes that are machine handled.

Damages or incorrect items

In the event an item is damaged, PLEASE DO NOT ATTEMPT ANY REPAIRS. Call or email us immediately. To ensure a full credit or refund, please return damaged items in the original packaging and original condition within 10 days of receipt.

General information:

All items are adult collectables and they are unsuitable for children under 14 years of age.

Items are usually handcrafted by Artisans and there may be slight variation from the website photo. Colors may vary on different computer screens. Unless noted, pieces are 1/12 scale.

We endeavor to provide you with the item you seek. Photos cannot always answer your every question; please call for additional information or if you have any questions. We would like to help you get that perfect miniature.

Regards,
Grace and family.

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